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bdrammi collects and uses your personal data only to operate your account, process transactions through Nagad or Bank Transfer, and keep your access secure. This policy explains what we collect, why we collect it, and the choices available to you — with access depending on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process your transactions, and maintain your account records. This includes your registration details, device information, and transaction history tied to payment methods such as Nagad and Bank Transfer. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to operate the services you use. Data collected through your account wallet activity — including deposit and withdrawal records — is retained in line with applicable financial record-keeping requirements. Cookies and similar tracking tools are used to keep your session active, remember your preferences, and measure how our pages perform. You can manage cookie preferences through your browser settings at any time. Where local law in Bangladesh or your eligible region places additional obligations on how we handle your data, those requirements take precedence. If you have questions about a specific data point we hold, the support routes listed on this page are the right place to start. Access to certain features and data-handling practices may vary depending on your jurisdiction and eligible region.
This policy covers data we collect and process directly through your bdrammi account. It does not extend to third-party services you reach from our platform, and it does not override the terms of payment providers you use independently.
Data collected when you log in, update your profile, or change account settings falls fully within this policy. This includes login timestamps, device identifiers, and any verification steps completed inside your account area.
Payment records linked to Nagad or Bank Transfer processed through your account wallet are covered here. We retain these records as required by applicable financial regulations in your eligible region.
Browsing activity on our pages — which sections you visit, how long you spend, and which games you open — is collected in aggregate form to improve the platform. Individual browsing records are not shared with advertisers.
Payment providers, game content studios, and any external links you follow operate under their own privacy terms. Once you leave our platform or interact with a third-party service, this policy no longer applies to that interaction.
You have several concrete actions available under this policy. You can request a copy of the personal data we hold on your account by contacting our support team through the channels listed on this page. If any detail in your account record is incorrect — your registered name, contact address, or linked payment method — you can update it directly in your account settings or ask support to correct it on your behalf. Where local law in your eligible region grants a right to request deletion of certain data, you can raise that request through the same support route; we will confirm what can be removed and what must be retained for legal or financial record-keeping reasons. If you believe your data has been handled in a way that does not match this policy, raising a formal question through our support contact is the first step. We aim to respond to data-related requests within a reasonable period, though response times depend on the nature of the request and applicable regional requirements.
Contact support to request a summary of the personal data held on your account. Provide your registered account details so we can locate your records accurately and respond to the right account.
Update your name, contact information, or linked payment method directly in your account settings. For changes that require identity verification, follow the steps shown in the account area.
If something in this policy is unclear or you believe a data-handling step was incorrect, send your question through our published support route. We will review and respond based on the applicable regional requirements.
Where your local law permits a deletion request, contact support with the specific data you want removed. We will confirm what can be deleted and what must be kept for financial or legal compliance reasons.
If you have a question about how your data is handled, the routes below are the ones to use. We do not accept data-related requests through social channels or third-party platforms — please use only the published contact paths listed here to ensure your request is handled correctly and linked to your account.
Open the support section inside your logged-in account to submit a data or privacy question directly tied to your account record.
Send your privacy question to the support email address published in the contact section of this site. Include your registered account details so we can locate your record.
Use the live chat option available on this site to ask a privacy question in real time. For formal data requests, follow up with a written submission through email or the account support route.
We apply account-level security measures to protect the data we hold on your behalf. Access to your personal records is restricted to the operational functions that require it, and we do not use your data for purposes beyond running your account and processing your transactions.
We keep your account and transaction records for as long as your account is active and for the period required by applicable financial regulations in your eligible region. When retention is no longer required, records are removed from active systems.
Cookies on this site are used for session management, preference storage, and performance measurement. You can review and adjust your cookie settings through your browser at any time without affecting your account access.
Your account is protected by login credentials that only you control. We recommend keeping your password unique to this account and reviewing your active sessions in the account security section if you notice unexpected activity.
When this policy changes in a material way, we will update the version date shown at the top of this page. Continuing to use your account after a policy update means you have had the opportunity to review the revised terms.
These are the questions we hear most often about how bdrammi handles personal data. If your question is not covered here, the support routes on this page are the right place to ask.
We collect the registration details you provide, your device and session information, and the transaction records linked to your account wallet. Payment method details for Nagad or Bank Transfer are processed as part of your transaction history and retained as required by applicable regulations.
Yes. Contact our support team through the published routes on this page and request a summary of your account data. Provide your registered account details so we can locate your record and respond accurately. Access depends on your local law and eligible region.
Most account details — contact information, linked payment method — can be updated directly in your account settings. For changes that require identity verification, follow the steps shown in the account area or contact support for assistance.
We do not sell your personal data. We share it only where necessary to operate your account — for example, with payment processors handling your Nagad or Bank Transfer transactions. Game content studios on the platform do not receive your personal account data.
We retain your account and transaction records while your account is active and for the period required by applicable financial regulations in your eligible region. When retention is no longer required, records are removed from active systems in line with our data retention schedule.
Where your local law grants a right to request deletion, contact support through the published routes on this page. We will confirm which data can be removed and which must be kept for legal or financial compliance reasons before processing your request.